Jinlumi
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Customer help
How can we help?
Quick answers about bag sizes, materials, orders, and delivery.
Contents
General
Ordering
Shipping, returns & exchanges
Payments
Materials & care
Discounts & sale items
Contents
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General
Ordering
Shipping, returns & exchanges
Payments
Materials & care
Discounts & sale items
General
What is Jinlumi?
Where can I buy Jinlumi products?
Do you offer discounts?
How can I contact customer service?
Ordering
Can I cancel or change my order?
Can I change my shipping address after ordering?
Will I receive an order confirmation?
Shipping, returns & exchanges
Do you ship internationally?
Is shipping free?
When will my order arrive?
Which carriers do you use?
My tracking has not updated — what should I do?
How do returns and exchanges work?
Payments
Which payment methods do you accept?
Will I pay import duties or taxes?
How long do refunds take?
Materials & care
Will the brocade look exactly like the photos?
How should I care for microfiber leather and brocade?
Do you offer fabric swatches?
Discounts & sale items
Where do I enter a discount code?
Can sale items be returned?
Email
jinlumi@virezashop.io
WhatsApp
+86 137-9470-6154
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