Returns & Exchange

This policy applies to products purchased through this online store. Our assortment focuses on handbags, small accessories with microfiber leather construction, and silk or satin accessories (for example scarves, pouches, or straps) as shown in our catalog. It does not cover items bought from unauthorised resellers.

You may request a return or exchange within 30 days of the delivery date recorded by the carrier, unless mandatory consumer law in your country requires a longer period.

The 30-day window is counted from confirmed delivery to the address on your order. If tracking shows delivery but you did not receive the parcel, contact us within the same window with carrier details so we can help.

If your order has not yet shipped, email jinlumi@virezashop.io with your order number. We will cancel it where possible and refund the payment to your original method. Once the carrier has collected the parcel, normal return rules apply instead of cancellation.

Returned items must be in original, unused condition and suitable for resale:

• No use outdoors, stains, odours (including perfume or smoke), or marks from lotions or liquids
• Microfiber leather: no deep scratches, punctures, or colour transfer from contact with denim or dark fabrics; light handling marks may be assessed against factory condition photos
• Zhuangjin brocade / silk panels: no pulls, snags, or fraying from contact with sharp objects or jewellery
• Hardware (zippers, buckles, feet): intact and functional; protective films left in place where supplied
• Original hang tags, authenticity cards, and dust bag or box included when they were part of the shipment

Pack items as you received them. Missing packaging may reduce your refund if resale value is affected.

The following are generally not eligible unless required by law:

• Items marked final sale, clearance, or limited promotion where non-returnability was stated at purchase
• Customised, monogrammed, or made-to-order pieces once production has started or after delivery, as agreed at checkout
• Items damaged, altered, or excessively worn after delivery
• Items returned without our prior return authorisation or to an address we did not provide
• Gift cards or digital products
• Items lost in return transit when no tracking was purchased or shared with us

Eco-friendly microfiber surfaces may show slight texture or sheen variation under different lighting; handwoven Zhuangjin brocade may show slight colour or pattern variation between pieces. These characteristics are not defects. If you are unsure whether something is a defect, email photos before sending a return.

Email jinlumi@virezashop.io with your order number, the item SKU or name, and whether you want a refund or exchange. For quality concerns, attach clear photos of the issue. We will confirm eligibility and send you the correct return address and any reference code to write on the package. Do not ship until we reply — unauthorised returns may be refused or delayed.

Use a sturdy outer box. Place the bag or accessory inside its dust bag (if supplied), wrap to prevent hardware from pressing into the microfiber or brocade, and cushion empty areas so the shape is protected. Include a note inside with your order number, return reference (if given), and email address.

Do not attach labels or tape directly to the product, dust bag, or gift box. Avoid crushing rigid handles or folding brocade panels sharply.

Unless we have agreed to cover shipping for a defective or incorrect item, return postage is your cost. We do not send prepaid labels by default. Use a tracked service and keep your receipt.

For international returns, you are responsible for correct customs declaration (e.g. returned goods) and any duties or taxes charged on re-entry. We are not liable for returns held or refused by customs due to incorrect paperwork.

After dispatch, email us a readable photo of the shipping receipt or label showing the tracking number.

After we receive and inspect the item, we will approve or decline the return. If approved, we refund the product price to your original payment method. Original outbound shipping charges, rush fees, and optional shipping insurance are not refunded unless applicable law requires otherwise.

If the item is not in acceptable condition, we may refuse the return or offer a partial refund after notifying you. Refunds are typically processed within 5 business days after approval; your bank may take additional days to post the credit.

Import duties or taxes you paid to receive the order are governed by local rules; we cannot recover those from customs on your behalf. Contact us if you need documentation for a duty reclaim in your country.

To exchange for another colour, model, or size of bag (strap length or bag dimensions — not clothing sizes), contact us first. We will check stock and may place a short hold. You return the original item; once accepted, we ship the replacement. If the new item costs more or less, we will arrange payment or partial refund as appropriate.

Standard exchanges where we are not at fault usually follow the same shipping cost rules as returns: you pay return shipping; we may charge standard outbound shipping for the replacement unless a promotion applies.

If we sent the wrong SKU or the item has a manufacturing defect, contact jinlumi@virezashop.io within 7 days of delivery with photos and your order number. We will arrange repair, replacement, return label, or full refund according to the situation and applicable law. Do not use a defective item outdoors if you intend to return it, except to verify the fault.

Gift recipients should contact us with the order number or gift purchaser’s email so we can verify the purchase. Refunds for gifts may be issued as store credit or to the original payer, depending on payment rules and your jurisdiction.

If your order contained multiple items, you may return eligible items individually. Shipping promotions tied to minimum order value may be recalculated if returning items brings the kept total below the threshold.

Can I return if I simply changed my mind?

Yes, for eligible unused items within the timeframe, subject to this policy. Custom or final-sale items may be excluded.

Colour or pattern looks different from the website

Screens vary; handwoven brocade also varies by loom batch. Reasonable variation is not a defect. If the difference is extreme, send photos and we will review.

Billing or duplicate charge

Email jinlumi@virezashop.io promptly; report discrepancies within 90 days where possible.

Refund still not showing

After our confirmation email, allow a few extra days for card networks. If nothing appears after 10 business days, contact us with your bank’s reference if available.

Exchange for another bag model or colour?

Yes when stock allows. We do not sell clothing; “size” in our listings refers to bag dimensions or strap drop, not garment sizing.

Who pays shipping on exchanges?

For discretionary exchanges, you usually pay return shipping; we may charge outbound shipping for the replacement. For our error or verified defect, we explain coverage case by case.

How long does an exchange take?

Typically 5–10 business days after we receive and accept your return, plus transit time for the new shipment.

Use the Contact page on this website or email jinlumi@virezashop.io. Please include your order number and clear photos for any quality issue.